Terms and Conditions
1. Introduction and Acceptance of Terms
1.1. The Agreement: This document (“Terms and Conditions” or “Terms”) constitutes a legally binding contract between you (either an individual acting on your own behalf or the legal entity you represent, hereinafter “the User,” “you,” or “your”) and SnapTwin Ltd (registered in England and Wales under company number 16592430 and/or its European affiliates, hereinafter “SnapTwin,” “we,” “us,” or “our”).
1.2. Scope of Services: SnapTwin provides a cloud-based Software-as-a-Service (SaaS) platform (the “Services”) designed for the automated digitalisation of the built environment. This contract governs your access to the website at www.snaptwin.eu and the use of our automated AI engines, including:
1.2.1. SnapTwin CLEAN: Automated point cloud processing and segmentation.
1.2.2. SnapTwin SPACE: Automated IFC Space and 2D CAD generation.
1.2.3. Credit Economy: The purchase and allocation of digital credits used to unlock processed data.
1.3. Formation of Contract: In accordance with the Electronic Commerce (EC Directive) Regulations 2002 (UK) and the EU Directive on Electronic Commerce (2000/31/EC), this contract is concluded when you perform any of the following “Binding Actions”:
1.3.1. Clicking “Register” during account creation;
1.3.2. Uploading an .e57 file for processing;
1.3.3. Purchasing or redeeming SnapTwin Credits.
1.4. Representation and Authority: You represent that you are at least 18 years of age and possess the legal authority to enter into this agreement. If you are using the Services on behalf of a company or employer, you warrant that you have the legal power to bind that entity to these Terms.
1.5. Acceptance: By performing a Binding Action, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you are not authorised to use the Services and must immediately cease use of the Website.
2. Company Information and Contact
2.1. Corporate Identity (UK): The Website and Services are operated by SnapTwin Ltd, a private limited company registered in England and Wales.
2.1.1. Company Number: 16592430
2.1.2. Registered Office: Impact Hub London Euston, 1 Triton Square, London, NW1 3DX, United Kingdom.
2.2. European Operations (France): SnapTwin maintains European operations through its affiliate presence at:
2.2.1. Address: Blanchemaille by EuraTechnologies, 87 Rue du Fontenoy, 59100 Roubaix, France.
2.3. Communications: You may contact us regarding these Terms or any technical support through the following channels:
2.3.1. Official Notifications: Any legal notices must be sent via registered post to our London Registered Office listed in Clause 2.1.
2.3.2. Website: Through the contact form at https://snaptwin.eu/contact-form/
2.3.3. Email: pierre@snaptwin.eu
3. Access and Use
3.1. Account Security: You are solely responsible for maintaining the confidentiality of your account login details. SnapTwin will not be liable for any loss or unauthorised data processing arising from your failure to comply with this security obligation.
3.2. Acceptable Use: You agree not to:
3.2.1. Use the Services for unlawful, fraudulent, or harmful purposes.
3.2.2. Infringe upon our intellectual property rights or those of third parties.
3.2.3. Knowingly introduce viruses, worms, or other technologically harmful material (complying with the Computer Misuse Act 1990).
3.2.4. Reverse engineer, decompile, or attempt to discover the source code or underlying AI logic of the SnapTwin platform.
3.3. Input Data Quality & Warranty: As an automated AI-driven service, the quality of the output is strictly dependent on the quality of the input. You warrant that all uploaded data meets the following Minimum Technical Specifications:
3.3.1. File Format: Point clouds must be provided in .e57 format.
3.3.2. Scan Alignment (Registration): All scans must be pre-aligned into a single, coherent coordinate system. Our AI does not perform registration; it assumes the provided point cloud is fully registered.
3.3.3. Point Density: Original data must be dense enough to clearly define architectural planes, surfaces and details.
3.3.4. Noise & Artefacts: Data must be clean. Excessive outliers from reflective surfaces or moving objects can degrade the output quality.
3.3.5. Room Definition: For IFC generation, the input must contain sufficient data for the floor, ceiling, and walls of every intended room.
3.4. Liability for Input: SnapTwin is not liable for poor Service performance, processing errors, or unsatisfactory outputs resulting from source data that fails to meet the specifications in Clause 3.3.
4. The SnapTwin Workflow and Credit System
4.1. The “Verify Before You Pay” Model: SnapTwin offers a unique “As-You-Go” workflow.
4.1.1. Upload & Process: Users may upload and process point clouds without upfront payment.
4.1.2. Verification: Upon completion, SnapTwin provides a bespoke processed report in the User dashboard.
4.1.3. Purchase: A contract for the sale of digital content is only finalised when the User elects to spend Credits to unlock the full download.
4.2. Credits and The “Room” Unit: Our pricing is based on Credits.
4.2.1. Definition of a “Room”: Any enclosed area defined by a floor, ceiling and walls.
4.2.2. Consumption: SnapTwin CLEAN costs 0.25 Credits per room. SnapTwin SPACE costs 1.0 Credit per room.
4.3. Purchasing Power Parity (PPP): In the interest of fairness, Credit costs are adjusted based on the geographic location of the building/project. SnapTwin reserves the right to verify project locations to ensure correct regional pricing (e.g., EUR, GBP, USD, or ZAR) is applied.
4.4. Plans & Subscriptions:
4.4.1. Pilot Credits: A one-off credit bundle of 150 Credits. These ”Pilot Credits” are valid forever. Notwithstanding Clause 4.4.4.2, these Credits do not expire at the end of the calendar year and remain valid for the duration of the account’s activity.
4.4.2. AS-YOU-GO: A non-recurring plan where Users purchase Credits on an ad-hoc basis specifically to unlock individual processed projects. These Credits are subject to the same Annual Expiry rules as defined in Clause 4.4.4.2.
4.4.3. PROCESS (Monthly Subscription): Billing is recurring. In accordance with the Digital Markets, Competition and Consumers (DMCC) Act 2024, we will provide renewal reminders. You may cancel your subscription at any time; however, access to premium features and priority processing will cease at the end of the final paid billing period.
4.4.4. Rollover Policy (Excluding ”Pilot Credits”):
4.4.4.1. Monthly Rollover: Unused Credits will roll over to the subsequent month provided the subscription remains active.
4.4.4.2. Annual Expiry: All Credits (including those rolled over) must be utilised within the calendar year of their purchase. Any Credits remaining in the User’s account at 23:59 on 31 December of the purchase year will expire and be removed without refund.
4.4.4.3. Cancellation: If a subscription is cancelled, any accumulated Rollover Credits will remain available for use only until the end of the final billing period or the end of the calendar year, whichever occurs first.
4.4.5. Credit Non-Refundability: Credits represent a license to access automated processing services. They have no cash value, are non-transferable, and are non-refundable once the 14-day initial cooling-off period has passed (unless the Services are fundamentally unavailable).
4.4.6. VOLUME and API Access: Users on a Volume plan or utilising API/SDK access must comply with SnapTwin’s rate-limiting policies. API keys are confidential and must not be shared. SnapTwin reserves the right to suspend API access if usage patterns threaten system stability.
4.5. Waiver of Cooling-Off Period: By spending Credits to initiate a download, you expressly request immediate delivery of digital content and acknowledge that you waive any statutory “cooling-off” period or right to cancel once the download link has been generated.
5. Intellectual Property (IP) and Data Ownership
5.1. SnapTwin IP: SnapTwin (or its licensors) owns all right, title and interest in the Website and Services, including source code, UI designs, graphics and proprietary AI algorithms used for point cloud segmentation and IFC generation (collectively, “SnapTwin IP”). Nothing in these Terms grants the User any rights to the underlying technology.
5.2. User Content and Ownership:
5.2.1. Ownership: You retain all ownership rights to the raw data (.e57 files) you upload to the platform (“User Content”).
5.2.2. License to Process: You grant SnapTwin a worldwide, royalty-free, non-exclusive license to host, copy and process User Content solely for the purpose of providing the Services and generating the Output.
5.2.3. License to Improve: You grant SnapTwin a perpetual license to use anonymised and de-identified data derived from your uploads to train, test and improve our AI models and automated workflows.
5.3. Output Rights: Upon successful redemption of Credits for a specific project, SnapTwin grants the User a perpetual, worldwide, non-exclusive license to use, modify and distribute the resulting processed files (the “Output”), subject to the User’s compliance with these Terms.
5.4. Marketing and Publicity:
5.4.1. Client Identification: Unless otherwise agreed in writing, SnapTwin may use your company name and logo on our Website and in sales presentations to identify you as a client or participant in the SnapTwin PILOT.
5.4.2. Use of Content for Marketing: SnapTwin may use visual renders or samples of the Output for promotional purposes. We agree to anonymise project names and specific addresses. You may withdraw this consent for future materials at any time by contacting us via the website Contact Form.
5.5. Indemnity: If you share User Content or SnapTwin Outputs with third parties, you agree to indemnify SnapTwin against any claims brought by such third parties arising from their reliance on the data or its accuracy.
6. Nature of AI Services and Pilot Phase
6.1. Automated Processing Disclosure: You acknowledge that the Services (including SnapTwin CLEAN and SnapTwin SPACE) utilise automated algorithms, Artificial Intelligence and machine learning algorithms. While SnapTwin strives for high precision, the Output is a digital approximation of the physical environment and may contain geometric variances or artefacts inherent to automated point cloud interpretation.
6.2. The Pilot Plan: Features identified as part of the “PILOT” phase or plan are provided to allow Users to evaluate the efficiency of the AI engine at scale.
6.2.1. Beta Status: Certain features within the Pilot may be in “Beta” and are subject to rapid updates and iterative improvements.
6.2.2. No Guarantee of Perfection: The Pilot features are provided on an “as-available” basis. While we aim for professional-grade accuracy, SnapTwin does not warrant that the Output will be 100% error-free or suitable without independent professional verification.
6.3. Professional Verification (The “Golden Rule”): SnapTwin provides a processed report prior to purchase. By redeeming Credits for a download, you acknowledge that you have had the opportunity to verify the digital content. The Output is intended to assist, not replace, the professional judgment of architects, surveyors, engineers and more generally, Users of the Service.
6.4. Statutory Rights: For the purposes of the Consumer Rights Act 2015 (UK) and the EU Digital Content Directive (2019/770), SnapTwin warrants that the digital content will match the description provided at the point of sale (the Quality Report). However, the “as-is” nature of the automatic processing is a core characteristic of the service you are contracting for.
7. Disclaimers and Limitation of Liability
7.1. General Disclaimer: To the fullest extent permitted by law, SnapTwin disclaims all implied warranties, including fitness for a particular purpose. While we aim for high uptime, we do not guarantee that the Services will be uninterrupted. We reserve the right to modify or discontinue specific automations, AI engines or features within the PILOT or PROCESS plans to reflect technological advancements.
7.2. Professional Service Disclaimer: SnapTwin provides automated data processing tools and is not a licensed architecture, surveying, or engineering firm. The Services and Outputs are not a substitute for professional judgment, manual site surveys, or physical on-site verification.
7.2.1. User Responsibility: You are solely responsible for verifying the accuracy of any measurements, IFC spaces, or CAD geometries before using them in design, construction, structural, or legal documentation.
7.3. Cap on Liability: Subject to Clause 7.4, our total aggregate liability for any claim arising out of these Terms (whether in contract, tort, or otherwise) shall be limited as follows:
7.3.1. Paid Services: For claims related to purchased Credits or Subscriptions, liability shall not exceed the total amount paid by you for the specific project/processing run giving rise to the claim.
7.3.2. Unpaid / Verification Phase: For claims arising during the free processing or “Verification” phase (prior to Credit redemption), our liability is limited to £0.
7.3.3. Maximum Ceiling: In no event shall our total liability in any 12-month period exceed the total fees paid by you in that period.
7.4. Non-Excludable Liability: Nothing in these Terms excludes or limits liability for:
7.4.1. Any other liability that cannot be excluded or limited under English Law or applicable EU Consumer Protection regulations.
7.4.2. Death or personal injury caused by our negligence;
7.4.3. Fraud or fraudulent misrepresentation.
8. Governing Law and Dispute Resolution
8.1. Governing Law: These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
8.2. Amicable Resolution: In the event of any dispute, the parties agree to first attempt to reach an informal, amicable settlement. A written notice of dispute must be sent via the Contact Form or the email provided in Clause 2.3. The parties shall then have 30 days to resolve the matter through good-faith negotiation.
8.3. Mediation: If the dispute is not resolved within 30 days, the parties may, by mutual agreement, refer the matter to structured mediation before embarking on litigation.
8.4. Jurisdiction:
8.4.1. Business Users: Subject to the negotiation period, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
8.4.2. Consumer Exception: If you are a consumer residing in the European Union, you may also benefit from the mandatory consumer protection laws of your country of residence and may be able to bring a claim in your local courts.
8.5. Online Dispute Resolution (EU): If you are an EU-based consumer, you may also have the right to submit a dispute to the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
9. General Provisions
9.1. Third-Party Rights: A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 (UK) or any equivalent EU legislation to enforce any of its terms.
9.2. Severability: If any provision of these Terms is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
9.3. Entire Agreement: These Terms, together with our Privacy Policy and any specific Plan details selected at checkout, constitute the entire agreement between you and SnapTwin. This agreement supersedes all prior discussions, representations, or agreements, whether written or oral.
9.4. Termination and Account Closure:
9.4.1. By the User: You may terminate your account at any time via your account settings.
9.4.2. By SnapTwin: We reserve the right to suspend or terminate your access immediately if you breach these Terms (including “Acceptable Use” under Clause 3.2).
9.4.3. Effect of Termination on Credits: Upon termination by the User, any unused Credits remain subject to the Calendar Year Expiry (Clause 4.4.3). No refunds are provided for unused Credits upon voluntary account closure.
9.4.4. Data Retention: Following termination or the expiration of a subscription, SnapTwin will host your processed Output for a period of 30 days to allow for final downloads. After this period, we reserve the right to delete the data unless a separate “Volume” storage agreement is in place.
9.5. Amendments to Terms: SnapTwin may update these Terms from time to time to reflect changes in our AI technology, pricing models, or legal requirements. We will notify active Users of significant changes via the email address associated with their account or through a prominent notice on the Website. Continued use of the Services after such changes constitutes acceptance of the new Terms.
9.6. Survival: On termination of these Terms, the following clauses shall continue in force: Clause 5 (IP), Clause 7 (Liability) and Clause 8 (Governing Law).
Last Updated: March 2026